Customer Success Advocate
Core
Deliver success and satisfaction to existing customers by serving as a trusted advisor, driving platform usage and adoption, managing renewals, and identifying growth opportunities.
Role type
Customer Success Advocate (Account Management & Training)
Builds
Customer adoption, retention, and expansion of the Learning Acceleration Platform
Domain
EdTech / Corporate Learning / SaaS
Required skills
Account management, Sales experience, Training and facilitation, Customer empathy, Problem-solving, Communication and presentation, Analytical thinking, Organization
Preferred skills
Passion for learning, Curiosity, Ability to work under pressure, Adaptability
Technologies
Litmos Platform
Responsibilities
Execute and monitor customer health and adoption through onboarding to long-term relationship building, Coordinate customer onboarding activities, Track and document progress from action plans, Track, triage, and communicate customer issues to internal stakeholders, Ensure retention of existing clients, Drive growth by identifying expansion opportunities, Facilitate renewal process for accounts
Seniority
Junior, Individual Contributor
