Customer Success Specialist
Core
Own the end-to-end experience for high-value Enterprise customers to drive satisfaction, renewals, expansion, and advocacy.
Role type
Enterprise Account Manager (B2B subscription product)
Builds
Customer success outcomes, product adoption, and revenue growth for strategic accounts
Domain
Payments infrastructure / In-person commerce
Deliverable
client delivery
Required skills
Account management, B2B subscription product experience, relationship building, cross-functional orchestration, customer needs analysis, account health monitoring, usage trend analysis, proactive troubleshooting, critical thinking, time management
Preferred skills
Growth-focused mindset, adaptability to diverse audiences, self-motivation, problem-solving under pressure
Technologies
None stated
Responsibilities
Serve as primary point of contact via telephone and email; partner with customers to ensure optimal product usage; orchestrate onboarding, training, and support processes; gauge engagement and provide feedback for product improvements; maintain communication cadence regarding account health and usage trends to prevent churn and maximize expansion
Seniority
Individual Contributor, mid-level to senior
