Customer Success Manager
Core
Strategic advisor and relationship manager ensuring customers derive maximum value from the DexoryView warehouse automation platform.
Role type
Senior Customer Success Manager (SaaS/Logistics)
Builds
Customer adoption, successful onboarding, and measurable business outcomes for logistics and retail clients.
Domain
Warehouse automation, AI, robotics, and real-time data within global logistics and retail.
Deliverable
client delivery
Required skills
Commercial acumen, stakeholder management, data interpretation, training delivery, account planning, renewal and upsell management, cross-functional collaboration.
Preferred skills
Experience in SaaS or data-driven technology, ability to work with dashboards and back-end systems.
Responsibilities
Lead customer onboarding and act as primary point of contact; develop trusted relationships with key stakeholders; deliver onsite and virtual training and workshops; create and manage Success Plans with clear KPIs; monitor account health through usage data; own renewals and upsell opportunities; collaborate with Sales, Product, and Engineering teams; gather and report customer feedback to shape product development.
Seniority
Senior, hands-on IC with strategic advisory responsibilities.