Customer Success Manager
Core
Support the success and retention of The Economist Intelligence Unit's China client base, ensuring customers derive value from research solutions and services.
Role type
Customer Success Manager (China market)
Builds
Customer retention, renewals, and adoption of EIU products for clients in China & Taiwan (via careerplan.io/jobs/4983601101-customer-success-manager-at-theeconomistgroup)
Domain
Media & Information Services / Research / China Market
Deliverable
client delivery
Required skills
Customer success or account management experience, China market client experience, retention and renewal management, multi-account portfolio management, data-driven engagement strategies
Preferred skills
Experience partnering with commercial and product teams, ability to lead onboarding and user enablement, experience delivering engagement initiatives like webinars
Technologies
Data and insights tools for monitoring account health and usage metrics
Responsibilities
Manage a portfolio of China & Taiwan client accounts, take primary responsibility for retention strategy and renewal management for lower-tier accounts, partner with Account Managers to support high-value accounts, monitor customer health metrics, act as first point of contact for customer queries, lead onboarding and user enablement, deliver targeted engagement initiatives, capture and share customer insights internally
Seniority
Individual Contributor