Technical Account Manager
Core
Provide technical support and account management for China-based customers of a marketing intelligence platform, handling issues, escalations, and optimizing customer experience.
Role type
Technical Account Manager (China)
Builds
Marketing intelligence platform unifying analytics and attribution data
Domain
Marketing Technology / SaaS
Deliverable
client delivery
Required skills
technical aptitude, problem-solving, independent work, multitasking, B2B SaaS experience, English (verbal and written)
Preferred skills
experience in a B2B SaaS company, B.A. in relevant field
Technologies
marketing analytics platforms, attribution data systems
Responsibilities
handle customer issues and requests, solve technical problems independently, escalate complex issues to Support and R&D, represent customer needs
Seniority
Mid-level, hands-on IC
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