Customer Success Specialist
Core
Support the success and retention of the US client base for The Economist Intelligence Unit (EIU), ensuring customers derive value from research solutions and services.
Role type
Customer Success Specialist (lower-tier account ownership, high-value support)
Builds
EIU research solutions and services for organizations
Domain
Media and information services / Research and analysis (via careerplan.io/jobs/4979788101-customer-success-specialist-at-theeconomistgroup)
Deliverable
client delivery
Required skills
Customer retention strategy, account lifecycle management, stakeholder engagement, data analysis for engagement, onboarding and user enablement, webinar and content delivery
Preferred skills
Financial services client experience, technical data-delivery product support (data feeds, APIs)
Responsibilities
Manage a portfolio of client accounts for engagement and satisfaction; Take primary responsibility for retention strategy and renewal management for lower-tier accounts; Partner with Account Managers to support high-value accounts; Monitor customer health metrics and identify value opportunities; Act as first point of contact for customer queries; Lead onboarding and user enablement; Deliver targeted engagement initiatives like webinars and content; Capture and share customer insights to inform product development.
Seniority
Mid-level, hands-on IC
