Customer Success Manager - Benelux

Mollie

Amsterdam💼 Full-time🗓 2026-09-21 → 2026-09-26

Core

Trusted advisor and key link for largest Dutch customers, driving retention, adoption, and account growth.

Role type

Senior Customer Success Manager (Account Management)

Builds

Customer retention, upsells, and product adoption for enterprise SaaS clients

Domain

Fintech / Payments

Deliverable

client delivery

Required skills

Account management, negotiation, up-selling, cross-selling, relationship management, data analysis, CRM proficiency

Preferred skills

Strategic insight, solutions-oriented mindset, product feedback advocacy

Technologies

CRM systems, Excel

Responsibilities

Manage customer renewals and reduce churn, conduct strategic business reviews, collect customer insights for product roadmap, track account KPIs and health scores, provide proactive support to ensure platform value

Seniority

Senior, hands-on IC

Sourced via ashby · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Mollie

Financial Services1168Amsterdam, North Holland, NLFounded 2004

Mollie offers a single platform for businesses to get paid and manage their money. One that makes payments, reconciliation, reporting, fraud prevention, and financing simple for all – from startups to enterprises. Founded in 2004, Mollie’s mission is to make payments and money management effortless for every business in Europe. Our 850-strong team works from offices across the continent, including Amsterdam, Ghent, Lisbon, London, Maastricht, Milan, Munich, Berlin, Kiel and Paris. Today, more than 250,000 businesses use Mollie to drive revenue, reduce costs, and manage funds.