Team Lead, Account Management
Core
Lead and coach a team of 3-6 Account Managers while personally managing a portfolio of 15-20 key B2B SaaS accounts to drive renewals and expansion.
Role type
Senior Team Lead, Account Management (Player-Coach)
Builds
Account management playbooks, onboarding paths, health scoring frameworks, and team processes
Domain
B2B SaaS, Customer Success, Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B SaaS account management, team leadership and coaching, pipeline review and forecasting, QBR preparation, negotiation, upsell and cross-sell strategies, playbook development, CRM hygiene
Preferred skills
Experience scaling teams, HubSpot proficiency, AI tool usage
Technologies
HubSpot
Responsibilities
Manage and coach a team of 3-6 Account Managers; own renewals and expansion for a portfolio of 15-20 key accounts; build and refine the AM playbook and onboarding sequences; report on team and portfolio performance metrics; partner with Product and Sales to close account gaps
Seniority
Senior, hands-on IC with management responsibilities
