Customer Success Manager
Core
Strategic Customer Success Manager overseeing a portfolio of global accounts to drive retention, expansion, and long-term value for think-cell's enterprise clients.
Role type
Senior IC Customer Success Manager (Strategic Accounts)
Builds
Long-term partnerships and adoption of think-cell productivity software within large enterprise accounts
Domain
SaaS / Business Productivity Software
Required skills
Strategic account management, executive relationship building, retention and expansion strategy, business review orchestration, churn mitigation, value realization, stakeholder alignment
Preferred skills
Strategy consulting background, management consulting in high-growth tech, familiarity with Salesforce/Outreach, knowledge of think-cell product
Technologies
Salesforce, Outreach.io
Responsibilities
Own portfolio of strategic global accounts; drive renewals and upsells; partner with executive sponsors to drive adoption; orchestrate executive business reviews; monitor account health and mitigate churn; identify opportunities to evangelize new features
Seniority
Mid-Senior, hands-on IC
