Subject Matter Expert, Global Operations Service Centre
Core
Subject Matter Expert driving end-to-end delivery and performance of in-scope activities for commercial and marketing operational activities including reporting, sales force enablement, e-permissions, and incentive calculation.
Role type
Senior IC operations service delivery expert
Builds
Scalable, compliant, and efficient global service delivery models for commercial and marketing operations
Domain
Life Sciences / Global Operations Services
Required skills
Incentive Compensation, Sales Force Management, CRM support, Medical Samples Management, Process Excellence, Service Delivery Management, Stakeholder Management, Knowledge Transfer, Capacity Planning, Vendor Management
Preferred skills
Generative AI, Automation solutions, Agile/Scrum, MBA, Data Analytics
Technologies
Microsoft Copilot, Power Platform, Power BI
Responsibilities
Drive process excellence initiatives including standardization, optimization, and automation; Ensure timely delivery of insourced and outsourced activities following SLAs; Monitor team and vendor performance ensuring KPIs are met; Lead service transitions and onboarding of new services; Act as primary point of contact for global projects and vendor delivery.
Seniority
Senior, hands-on IC