Customer Success Manager
Core
Serve as the main point of contact for clients to unlock value from the Optimove AI-powered marketing platform by managing relationships and driving adoption.
Role type
Customer Success Manager
Builds
Client retention, platform adoption, and strategic partnerships for marketing clients
Domain
Marketing Technology (MarTech) / AI-powered marketing automation
Deliverable
client delivery
Required skills
client relationship management, strategic communication, cross-functional coordination, product training, data analysis, technology articulation
Preferred skills
experience in web-based software, presentation skills, growth mindset
Responsibilities
Own overall client relationship, establish trusted strategic relationships, act as a strategic connector between clients and internal resources, advocate for clients internally, provide training and guidance on platform usage, communicate product updates
Seniority
Mid-level, hands-on IC