Customer Success: Training Specialist (German Speaking)
Core
Strategic enablement partner to Account Managers, designing and delivering targeted training engagements to drive customer adoption, retention, and expansion of Cognism's B2B data platform.
Role type
Customer Success Training Specialist (German Speaking)
Builds
Scalable learning assets, recorded sessions, playbooks, and digital resources for B2B sales teams.
Domain
B2B SaaS / Sales Intelligence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS enablement experience, adoption and retention mindset, engaging facilitation, commercial awareness, strategic planning, stakeholder collaboration
Preferred skills
Experience supporting post-sale adoption, ability to diagnose training needs quickly, resourcefulness in scale-up environments
Technologies
Cognism platform
Responsibilities
Partner with Account Managers to translate customer goals into structured training interventions; Activate and empower champions and end users to build internal advocacy; Deliver workflow-based enablement connecting product functionality to customer KPIs; Accelerate time-to-value by clarifying best practices; Mitigate adoption risk by delivering targeted enablement to re-establish momentum; Build scalable learning assets and continuously improve training materials; Reinforce ROI by linking product usage to measurable business outcomes; Feed insights on adoption blockers and workflow gaps back to Product and Sales teams.
