Junior Customer Success Manager
Core
Manages a portfolio of Strategic and Scale tier accounts, monitoring health, usage, and commercial risks/opportunities to support retention and growth.
Role type
Junior Customer Success Manager (IC1)
Builds
Customer relationships and commercial signals for global trade software platform
Domain
SaaS / Global Trade Technology
Deliverable
dashboards & analysis
Required skills
Customer relationship management, Commercial risk identification, Health monitoring, CRM data hygiene, Stakeholder communication, Portfolio management
Preferred skills
Maritime/shipping/logistics background, Salesforce experience
Technologies
Salesforce
Responsibilities
Own ongoing relationships with assigned accounts, Run regular touchpoints and Mutual Success Plans, Identify and escalate churn risks and expansion opportunities, Monitor usage and health scores, Log interactions and update CRM data accurately
Seniority
Junior, early career IC