Enterprise Customer Success Manager
Core
Trusted advisor and business owner for Navan's strategic enterprise customers, accountable for retention, revenue, and adoption across Travel, Expense, and Payments.
Role type
Senior Enterprise Customer Success Manager
Builds
Multi-year account strategies, joint success plans, and expansion opportunities for enterprise clients
Domain
SaaS / Enterprise Travel & Expense
Required skills
Enterprise account management, revenue forecasting, executive relationship building, cross-functional leadership, financial acumen, risk management, adoption acceleration, portfolio economics analysis
Preferred skills
Consulting experience, global matrixed customer experience, strategic account management
Technologies
Navan CS platform
Responsibilities
Own post-sale outcomes including logo retention and revenue attainment; Build multi-year account strategies connecting customer objectives to adoption and expansion; Accelerate customers from closed-won to launch within 90 days; Drive full adoption within five months of launch; Develop multi-threaded relationships with customer executives; Lead EBRs, QBRs, and steering committees; Maintain portfolio revenue and forecast accuracy; Identify and advance expansion opportunities; Improve portfolio economics via yield and margin analysis; Surface customer risks and lead cross-functional resolution; Represent customer voice internally to strengthen the organization
