Customer Success Manager
Core
Build user communities and champion networks within ~20 largest enterprise accounts to deepen engagement and create future commercial opportunities.
Role type
Senior Customer Success Manager (Program Building)
Builds
User communities, champion networks, executive engagement programs
Domain
Enterprise SaaS (Productivity Software)
Required skills
Program management, executive relationship building, stakeholder mapping, community management, presentation facilitation, Salesforce proficiency
Preferred skills
Enterprise software experience, thinkcell product knowledge, Microsoft Office (PowerPoint) proficiency
Responsibilities
Stand up user communities and internal champion networks; run recurring community programming (roundtables, showcases, workshops); map executive landscapes and broker conversations; expand reach beyond primary contacts; track engagement depth; coordinate onsite engagements.
Seniority
Senior, hands-on IC