Customer Success, CX
Core
Partner with clients throughout their lifecycle to ensure they realize value from the Proactive AI Agent platform, driving adoption, retention, and growth.
Role type
Senior Individual Contributor Customer Success / Professional Services Engineer
Builds
Cloud-hosted conversational AI platform (Proactive AI Agents) and customer engagement solutions
Domain
Customer Experience (CX) / Artificial Intelligence / Cloud SaaS
Required skills
Customer lifecycle management, solution configuration, stakeholder management, business process analysis, data analysis, project delivery, requirement gathering, technical implementation, commercial awareness
Preferred skills
Conversational AI experience, Agile methodologies, Project management certification, BI tools expertise, business case creation
Technologies
Proactive AI Agent, NICE CXone, Excel, reporting platforms, business intelligence tools
Responsibilities
Monitor adoption, engagement, and business outcomes for assigned accounts; Partner with Sales and Product teams to implement solutions; Translate business requirements into technical solution designs; Serve as primary contact for assigned accounts; Analyze client performance metrics and communicate value realization; Support client adoption of new platform capabilities; Collaborate across delivery and technical teams for project outcomes
Seniority
Senior, hands-on IC