Customer Success - DACH
Core
Own technical depth and commercial outcomes for B2B SaaS/AI customers in the DACH region, driving adoption, retention, and revenue growth.
Role type
Senior Technical Account Manager / Customer Success Lead
Builds
ElevenLabs full platform (ElevenAgents, ElevenCreative, ElevenAPI) and core speech models
Domain
AI/ML, Developer Tools, B2B SaaS
Required skills
Customer Success, Account Management, Technical Account Management, B2B SaaS sales, AI/ML product knowledge, API integrations, SDK navigation, cross-functional collaboration, revenue quota ownership, problem-solving, analytical skills
Preferred skills
Experience with AI agents, familiarity with DACH market landscape and cultural nuances, builder mindset, ability to work in ambiguity
Technologies
ElevenAgents, ElevenCreative, ElevenAPI, SDKs
Responsibilities
Run onboarding, enablement, and growth across the full platform; advise customers on production deployment and usage data; own renewals, expansion, and cross-sell targets; collaborate with Sales, Engineering, and Product teams to convert technical wins into revenue
Seniority
Senior, hands-on IC with revenue ownership