Commercial Account Manager
Core
Own retention, renewals, and growth across a portfolio of existing B2B SaaS customers, driving upsell, cross-sell, and expansion opportunities.
Role type
Senior Commercial Account Manager (SaaS)
Builds
Long-term customer value and recurring revenue for a B2B gifting and swag platform
Domain
B2B SaaS / Gifting and Corporate Gifts
Required skills
Account management, retention strategy, revenue growth, upsell/cross-sell, strategic account planning, executive relationship building, cross-functional leadership, forecasting, negotiation
Preferred skills
SDR/BDR experience, subscription-based SaaS background, consultative sales motion
Technologies
Sales tech stacks, CRM
Responsibilities
Own retention, renewals, and growth across a portfolio of existing customers; Build strong, multi-threaded relationships across key stakeholders and decision-makers; Drive upsell, cross-sell, and expansion opportunities within existing accounts; Prospect to expand contractual opportunities within the book of business; Lead renewal and commercial conversations including pricing and negotiation; Run strategic account planning and business reviews; Identify customer challenges and quarterback cross-functional teams to solve them; Maintain forecasting discipline and pipeline visibility; Represent the company in executive-level discussions.
Seniority
Senior, hands-on IC with revenue ownership