Enterprise Customer Success Manager
Core
Trusted advisor to key named/strategic customers ensuring they receive maximum value from the platform throughout their lifecycle.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer retention, adoption, and strategic alignment for enterprise accounts
Domain
SaaS / Travel and Expense management
Deliverable
client delivery
Required skills
Enterprise account management, C-suite relationship building, complex integration management, product training, adoption and retention strategies, stakeholder management across functions, escalation resolution, strategic business review facilitation
Preferred skills
Travel or Expense management industry experience, project management, problem-solving in high-pressure environments
Technologies
CS platform
Responsibilities
Manage post-sales activity and complex integration cycles for Enterprise customers; Develop trusted advisor relationships with C-suite to align business strategy and success metrics; Conduct regular health checks, check-in calls, and Quarterly & Strategic Business Reviews; Serve as the 'voice of the customer' providing internal feedback on product enhancements; Work with Product and Engineering to track enhancement requests; Handle escalations and resolve issues across teams.
Seniority
Senior, hands-on IC
