Account Manager - SMB
Core
Own retention and expansion for a large portfolio of B2B SaaS accounts by designing digital-first engagement programs and managing commercial growth.
Role type
Senior Account Manager (B2B SaaS)
Builds
Scaled customer engagement programs, renewal strategies, and upsell/cross-sell initiatives
Domain
B2B SaaS, AI-driven lead generation and sales automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
B2B SaaS account management, digital program design, commercial growth (renewals/upsell), playbook creation, cross-functional collaboration, CRM data management, proactive problem solving
Preferred skills
Building CS processes from scratch, marketing automation experience, engaging technical buyers, AI tool proficiency
Technologies
CRM, marketing automation tools, AI tools
Responsibilities
Manage large portfolio of B2B SaaS accounts via digital touchpoints; Design and execute one-to-many engagement programs (email, webinars); Own renewals and lead upsell/cross-sell conversations; Build activation sequences and engagement templates; Aggregate customer signals to inform product strategy
Seniority
Mid-Senior, hands-on IC