Senior Account Manager
Core
Manage, negotiate, and retain a portfolio of large merchant accounts, acting as a strategic business partner to drive growth and maximize conversion.
Role type
Senior Account Manager (B2B SaaS/Fintech)
Builds
Merchant retention, up-sell/cross-sell strategies, and business growth for large accounts
Domain
Fintech / Buy Now Pay Later (BNPL) / Retail
Deliverable
client delivery
Required skills
negotiation, account management, business analysis, up-sell/cross-sell strategy, KPI management, stakeholder communication
Preferred skills
retail industry experience, strategic planning, problem-solving, autonomy
Technologies
Salesforce, Gong, Aircall, Dust, SalesNavigator
Responsibilities
Manage and retain a portfolio of large accounts; analyze merchant performance to provide insights; identify up-sell/cross-sell opportunities; act as the primary voice for merchants to Product & Engineering teams.
Seniority
Senior, hands-on IC
