Technical Support Engineer – Student Position
Core
Entry-level technical support role troubleshooting customer issues for a cloud security platform.
Role type
Entry-level Technical Support Engineer (Student)
Builds
Support documentation and customer resolution workflows for Upwind's cloud security platform
Domain
Cybersecurity / Cloud Infrastructure (via careerplan.io/jobs/49-004-78-E65-technical-support-engineer-student-position)
Deliverable
client delivery
Required skills
Troubleshooting, issue diagnosis, technical documentation, customer communication, independent work, teamwork
Preferred skills
Linux familiarity, basic networking, SQL, cloud environments
Responsibilities
Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues; Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed; Help create and update support documentation, and log interactions in the support system
Seniority
Entry-level, student