Customer Success Engineer (China)
Core
Maintain relationships with existing customers in China, drive product adoption, and grow the business in the region.
Role type
Senior Customer Success Engineer (China)
Builds
B2B developer tool adoption and customer retention for JetBrains products
Domain
Developer tools / Software development
Deliverable
client delivery
Required skills
pre-sales experience, technical competence in software development tools, problem-solving, analytical skills, B2B relationship building, native Chinese, fluent English
Preferred skills
hands-on experience in programming, QA, system administration, release automation
Technologies
software development tools, programming, QA, system administration, release automation
Responsibilities
Manage large accounts and preserve business growth, conduct discovery calls to identify issues and relay feedback, handle customer escalations, provide technical guidance, develop sales and technical documentation, visit customer offices and attend conferences
Seniority
Senior, hands-on IC