Customer Value Lead
Core
Own the relationship with enterprise customers across their lifecycle, driving expansion, renewals, and upsell by acting as a trusted advisor to stakeholders from procurement managers to CFOs.
Role type
Senior Customer Value Lead (Enterprise GTM)
Builds
Enterprise procurement and spend management platform
Domain
Enterprise SaaS / Procurement Technology
Required skills
Enterprise account management, executive stakeholder management, revenue growth (NRR), commercial strategy, playbook creation, product feedback integration
Preferred skills
GTM experience, startup/scale-up background, navigating complex buying committees, ambiguity tolerance
Technologies
None stated
Responsibilities
Own NRR quota covering expansion and retention; build deep relationships with multi-level stakeholders; define commercial rhythms and processes from scratch; feed customer signals to product and revenue leadership
Seniority
Senior, hands-on IC
