Implementation Manager
Core
Client-facing professional responsible for delivering successful SaaS implementation solutions and establishing long-term client relationships.
Role type
Senior Implementation Manager (SaaS)
Builds
Production deployment of SaaS solutions for Life Sciences clients
Domain
Life Sciences / SaaS
Required skills
Project management, SaaS implementation, client relationship management, solution design, configuration, risk management, training delivery
Preferred skills
PMP certification, experience with Confluence/JIRA/Zendesk/Smartsheet, Life Sciences industry knowledge
Technologies
JIRA, Confluence, Zendesk, Smartsheet, MS Office Suite
Responsibilities
Manage client implementations from kickoff to production, develop project plans and milestones, facilitate client discovery and solution design, perform hands-on configuration, oversee user acceptance testing, create training materials, provide cross-functional support to Customer Success
Seniority
Senior, hands-on IC