Enterprise Customer Success Manager
Core
Strategic customer-facing leader managing a portfolio of 4–6 high-value enterprise customers ($4M–$6M+ ARR) to ensure adoption, retention, and expansion of Netradyne's AI-powered fleet safety platform.
Role type
Senior Enterprise Customer Success Manager
Builds
AI-powered fleet safety platform for transportation and logistics enterprises
Domain
Transportation / Fleet Safety / Computer Vision
Deliverable
production ML models
Required skills
Executive stakeholder management, strategic account planning, data-driven consulting, commercial ownership, change management, cross-functional leadership, ROI analysis, churn risk mitigation, expansion strategy
Preferred skills
Experience with Computer Vision or Edge Computing products, background in transportation or logistics industry
Technologies
Computer Vision, Edge Computing, AI
Responsibilities
Lead executive business reviews and define measurable business objectives for assigned accounts; Drive enterprise onboarding, deployment, and adoption strategies; Own renewal forecasting and identify expansion opportunities; Translate product data into business value narratives; Partner cross-functionally with Sales, Product, and Engineering to align on customer success plans.
Seniority
Senior, hands-on IC