Customer Success Specialist, Logis Dispatch
Core
Manage relationships with a set of Logis Dispatch accounts, acting as the expert in the room to solve specific workflow, technical, and adoption problems for EMS agencies.
Role type
Specialist Customer Success Manager (Logis Dispatch)
Builds
Customer retention, product adoption, and successful renewals for dispatch software
Domain
Emergency Medical Services (EMS) / Public Safety Software
Required skills
Customer relationship management, technical problem solving, workflow optimization, training and onboarding, data analysis, cross-functional collaboration
Preferred skills
Dispatch floor experience, knowledge of emergency response systems, cloud/AI tool familiarity
Technologies
Logis Dispatch, Customer Success platforms, Time tracking systems
Responsibilities
Manage account health and spot risks early, run short engagements for adoption and training, solve technical problems with engineering teams, recommend configuration changes based on best practices, log time in real-time
Seniority
Specialist, hands-on IC