Engagement Manager, SMB
Core
Bridge between Customers, Product, and Sales to drive AI adoption and change management for SMB recruiting clients.
Role type
Engagement Manager (Customer Success)
Builds
Scalable Customer Success function and AI-driven recruiting workflows for SMBs
Domain
AI / Recruiting Technology
Deliverable
product features
Required skills
Onboarding execution, data-driven adoption tracking, account health monitoring, cross-functional problem solving, scalable process design, customer insight synthesis
Preferred skills
Entrepreneurial background, consultancy experience, sales/revops background, AI fluency, high-energy communication, revenue mindset, experimental mindset
Technologies
AI agents, recruiting platforms
Responsibilities
Deliver high-impact onboarding for new SMB customers, proactively identify and engage customers to unlock key features, track usage to detect risk and balance engagement approaches, support users with issues by coordinating with technical teams, design and refine scalable Customer Success approaches, surface key trends to shape product roadmap and GTM messaging
Seniority
Mid-level, hands-on IC