Partner Success Manager I
Core
Aligns with leadership at select technology solution provider partners to accelerate business value, ROI, and successful renewals while managing their transformation journey.
Role type
Partner Success Manager (IC)
Builds
Strategic alignment and growth strategies for enterprise partners using ConnectWise platform
Domain
SaaS / Technology Services / Partner Ecosystem
Required skills
Customer Success fundamentals, SaaS business models, stakeholder management, data analysis, risk mitigation, executive communication, QBR facilitation, strategic planning
Preferred skills
ConnectWise platform knowledge, technology adoption strategies
Technologies
Gong, Gainsight, Salesforce
Responsibilities
Conduct Quarterly Business Reviews (QBRs) to assess performance and identify growth opportunities; Monitor partner usage data, health indicators, and renewal dates to translate into success strategies; Navigate customer organizational structures to build relationships with executives; Identify risks to partner business goals and create mitigation strategies; Propose platform-aligned solutions and escalate complex scenarios; Collaborate with cross-functional teams to ensure partner adoption and maximize ROI.
Seniority
Junior, hands-on IC
