Senior Director, Enterprise Base Account Management
Core
Leading, developing, and scaling a high-performing team of Enterprise Base Account Managers to manage day-to-day delivery of managed services across multiple sub-contractor partner accounts.
Role type
Senior Director, Enterprise Account Management (People & Strategy)
Builds
Managed service delivery operations and strategic partner relationships for sub-contractor accounts
Domain
IT Managed Services / Outsourced Delivery
Deliverable
client delivery
Required skills
Strategic account leadership, team building and scaling, operational excellence, financial management, budgeting and forecasting, CRM and ITSM systems proficiency, executive reporting, root-cause analysis, contract renewal strategy, stakeholder management, performance management, recruitment and mentoring
Preferred skills
Experience in managed services or outsourced delivery landscape, deep partner relationship acumen, knowledge of service expansion and capability enhancement
Technologies
CRM, ITSM, reporting dashboards
Responsibilities
Develop and communicate strategic vision for the Enterprise Partner Account Management function; establish operational standards and governance frameworks; monitor team-wide metrics for delivery, SLA compliance, and profitability; conduct cost center and resource utilization analysis; develop and manage team budgets; implement systems to enhance visibility and automate processes; prepare executive-level reports; conduct quarterly business reviews with senior leadership and partner executives; recruit, onboard, mentor, and develop a team of Enterprise Base Account Managers; oversee the entire portfolio of partner partnerships; lead contract renewal strategy and execution; serve as the primary escalation point for complex partner relationship issues
Seniority
Senior Director, strategic leadership & people management