Account Manager
Core
Manage a portfolio of LATAM hotel customers (ACV $900k-$1M) to drive retention, upsell opportunities, and operational success using a consultative approach.
Role type
Senior Account Manager (Hospitality SaaS)
Builds
Customer success outcomes and portfolio growth for Cloudbeds PMS platform
Domain
Hospitality technology (SaaS) in Latin America
Deliverable
client delivery
Required skills
Hospitality operations expertise, LATAM market knowledge, Spanish fluency, consultative sales, churn reduction, data analysis, CRM proficiency
Preferred skills
Portuguese proficiency, hospitality SaaS experience, implementation/onboarding background
Technologies
PMS, Salesforce, HubSpot
Responsibilities
Manage escalations and troubleshoot platform issues, analyze customer data to identify at-risk accounts, synthesize feedback to inform product roadmap, coordinate with technical support teams, guide clients through customer journey
Seniority
Senior, hands-on IC