Sr. Client Services Account Manager
Core
Strategic and operational management of key global Travel Experience (TE) client accounts, ensuring seamless service delivery and exceeding client expectations.
Role type
Senior Client Services Account Manager
Builds
Operational processes, client reporting, and service delivery for global travel benefit clients
Domain
Travel benefits and corporate travel management
Deliverable
client delivery
Required skills
Client relationship management, operational process standardization, team leadership, data analysis, SLA/KPI management, project coordination, dispute resolution, system implementation oversight
Preferred skills
Bilingual in English and Latin American Spanish, advanced degree, creative problem solving
Technologies
Excel
Responsibilities
Monitor staffing needs and resource availability, implement measurement objectives and report on progress, identify and escalate account management issues, derive new operational solutions, document processes for training, oversee daily activities of Client Ops staff, manage client onboarding and data feed implementations, produce monthly client reports, coordinate with commercial teams for new deal handovers, ensure new deals are tested and validated
Seniority
Senior, hands-on IC with team leadership