Senior Service Manager
Core
Senior Standards Compliance Officer ensuring brand standards, quality, and service delivery for hotel chains across EMEA.
Role type
Senior Service Manager / Standards Compliance Officer
Builds
Scalable, standardized, brand-compliant services and high-speed internet/access solutions for hotel chains
Domain
Hospitality technology and operations (EMEA region)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Hospitality project management, senior management leadership, technical IP/networks expertise, sales experience, strategic planning, process improvement, virtual workgroup leadership, RFI/RFP management, market intelligence analysis, training material development, SLA adherence, cross-functional stakeholder management
Preferred skills
Wireless tools certification (Ekahau), experience with Aruba/Brocade/Cisco/Meraki/Fortinet, high travel intensity tolerance, TQM drive
Technologies
Ekahau, Aruba, Brocade, Cisco, Meraki, Fortinet, PMS, back-office software
Responsibilities
Act as SPOC for chain-level quality, technical & service matters; Review and build structured pre-opening site testing; Manage pipeline of chain hotels and align with completion dates; Enforce brand standards internally and to external partners; Provide consultancy for national bids; Report monthly market intelligence and service metrics; Plan rollout of new technologies and services; Coach indirect channel partners and contractors; Chair internal calls with stakeholders; Support RFI/RFP processes
Seniority
Senior, hands-on IC with strategic oversight