Customer Technology Solutions Manager Luxury & Lifestyle
Core
Implement technology strategy and manage project roadmaps for hotel rollouts and openings within assigned regions, ensuring alignment with global standards and local needs.
Role type
Senior Customer Technology Solutions Manager (Luxury & Lifestyle)
Builds
Homogenous technology and guest experience environments across Accor's hotel portfolio
Domain
Hospitality / Hotel Technology / Digital Transformation
Deliverable
client delivery
Required skills
Project management, Relationship management, Vendor management, SLA management, Solution deployment, Performance auditing, Innovation sourcing, Financial analysis, Strategic planning
Preferred skills
Hotel IT environment knowledge (infrastructure, cloud, Windows), Brand standard enforcement, Regional team collaboration
Technologies
Cloud, Windows, Hotel IT infrastructure
Responsibilities
Define and manage project roadmaps for hotel tech rollouts, negotiate with partners to standardize tech environments, conduct on-site hotel visits and tech performance audits, manage local suppliers and SLAs, deliver sales and delivery plans aligned with global strategy, track quality and performance KPIs, serve as escalation point for hotel owners and GMs, source new tech solutions and raise innovation visibility
Seniority
Senior, hands-on IC with strategic oversight