Joint Professional Services - Technical Support Engineer in Australia
Core
Mid-to-senior engineer providing joint professional services and technical support for OPSWAT cybersecurity products to Australian customers, focusing on implementation, issue resolution, and knowledge transfer.
Role type
Mid-to-senior Joint Professional Services and Technical Support Engineer
Builds
Customer support resolutions, product implementations, and knowledge transfer sessions
Domain
Cybersecurity, IT Operations, Critical Infrastructure
Deliverable
client delivery
Required skills
Windows server administration, Linux basics, networking concepts, cybersecurity fundamentals, log analysis, troubleshooting, customer relationship management, presentation skills
Preferred skills
Cybersecurity domain experience, network integration (Cisco, Juniper, etc.), DevOps tools (Docker, Kubernetes, Terraform, Ansible), Cloud services (AWS, GCP), scripting (Bash, PowerShell, Python), database management (MySQL, Mongo)
Responsibilities
Coordinate with global support to resolve technical issues and escalate bugs; implement and integrate OPSWAT products; provide advice on best practices and technology usage; mentor team members and improve support processes; conduct onsite training and system implementation; collaborate with Sales, R&D, and Product Management
Seniority
Mid-to-senior, hands-on IC with mentorship responsibilities