IT Analyst (Remote)
Core
Front-line IT Support Analyst providing hands-on remote technical support for hardware, software, account access, and collaboration tools for a distributed workforce.
Role type
Senior IC IT Support Analyst
Builds
Internal IT operations and user experience for a cybersecurity company (via careerplan.io/jobs/abd14bfc-29c0-4668-af1a-aeed9254448e-it-analyst-remote-at-horizon3ai)
Domain
IT Operations / Cybersecurity
Required skills
Endpoint OS support (MacOS/Windows), Identity & Access Management (Okta/Entra), Endpoint Management (Jamf/Iru/Intune), Ticketing Systems (Jira), Collaboration Tools (Google Workspace/Slack/Zoom), Hardware troubleshooting
Preferred skills
Hybrid workforce support experience, Onboarding/Offboarding process improvement, Knowledge base documentation, CompTIA A+ or ITIL Foundation certification
Technologies
Jira, Okta, Entra, Jamf, Iru, Intune, Google Workspace, Slack, Zoom, MacOS, Windows
Responsibilities
Resolve incoming help desk tickets for hardware, software, and account access; Support onboarding and offboarding logistics including equipment provisioning; Administer identity tasks like password resets and MFA support; Manage endpoint tasks such as imaging, patching, and asset tracking; Escalate complex issues to senior staff; Maintain accurate records for reporting and audit needs
Seniority
Mid-level, hands-on IC