Senior Federal Technical Support Engineer
Core
Senior Technical Support Engineer for Federal Products (FedRAMP, DoD IL4/5/6), diagnosing and resolving complex cloud, networking, and infrastructure issues for enterprise customers.
Role type
Senior IC Technical Support Engineer (Federal/Cloud)
Builds
Production-safe autonomous pentests and assessment operations via NodeZero platform
Domain
Cybersecurity, Cloud Infrastructure, Federal Compliance (FedRAMP, DoD)
Deliverable
client delivery
Required skills
Linux administration, containerization (Docker, Kubernetes), cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, Ansible), networking fundamentals, scripting (Bash, Python, PowerShell), identity management (RBAC, SSO, AD/LDAP), database concepts
Preferred skills
API integration (RESTful), observability tools (Datadog), managed database services (Amazon RDS), full-stack coding (Python, JavaScript, Go), cybersecurity background
Technologies
NodeZero, Docker, Kubernetes, AWS, Azure, GCP, Terraform, Ansible, CloudFormation, Wireshark, tcpdump, Datadog, Amazon RDS
Responsibilities
Provide advanced technical support via phone/email/chat for cloud/networking/infrastructure issues; perform root cause analysis; collaborate with engineering/product/sales on escalations; assist in deployment and optimization of customer environments; monitor support tickets and maintain SLAs; mentor junior team members
Seniority
Senior, hands-on IC