Staff Technical Support Engineer (Web App)
Core
Senior technical authority for enterprise customers, diagnosing and resolving complex issues in cloud infrastructure, networking, and security for the NodeZero autonomous pentesting platform.
Role type
Staff-level Enterprise Technical Support Engineer
Builds
Production-safe autonomous pentests and assessment operations for internal, external, cloud, and hybrid cloud environments
Domain
Cybersecurity, Cloud Infrastructure, Networking
Deliverable
client delivery
Required skills
Linux administration, containerization (Docker/Kubernetes), cloud platforms (AWS/Azure/GCP), networking fundamentals (TCP/IP, BGP, firewalls), web application troubleshooting, observability (Datadog), scripting (Bash/Python), infrastructure as code (Terraform/Ansible)
Preferred skills
cybersecurity (threat detection, pentesting, vulnerability management), compliance frameworks (SOC 2, FedRAMP, GDPR), full-stack development (Python/JavaScript/Go)
Technologies
NodeZero, Kubernetes, Datadog, Terraform, Ansible, Wireshark, tcpdump, AWS, Azure, GCP
Responsibilities
Serve as ultimate escalation point for critical technical issues; drive root cause analysis for systemic problems; lead cross-functional initiatives with engineering and product teams; own design and review of customer environment architectures; define and refine support processes and SLA frameworks; mentor senior and junior team members; identify emerging technology trends to improve support effectiveness
Seniority
Staff, hands-on technical leader with mentorship responsibilities