Renewals Manager
Core
Drive customer retention by managing the end-to-end renewal process for a portfolio of accounts, engaging directly with school district leaders and stakeholders to confirm value and facilitate renewals.
Role type
Senior IC Renewals Manager
Builds
Recurring revenue and contract renewals for EdTech/SaaS products
Domain
Education Technology (EdTech) / SaaS
Required skills
Renewal process management, contract negotiation, stakeholder engagement, CRM proficiency, data forecasting, retention strategy development
Preferred skills
Education sector knowledge (K-12/Higher Ed), subscription business model expertise, churn metric analysis, cross-functional collaboration
Technologies
Salesforce, Gong
Responsibilities
Manage end-to-end renewal process for a portfolio of accounts; Proactively engage with customers ahead of renewal dates to discuss terms and confirm commitment; Collaborate with Sales and Customer Success to ensure accuracy in renewal terms, compliance, and pricing; Negotiate renewal terms and pricing to maximize retention; Track renewal activities and forecast quarterly revenue retention; Identify at-risk accounts and develop retention strategies; Maintain knowledge of product updates to communicate value propositions.
Seniority
Mid-Senior, hands-on IC