Product Support Specialist
Core
Provide exceptional support to users of cloud-based applications and digital products, troubleshooting issues, configuring applications, and creating documentation.
Role type
Product Support Specialist (SaaS)
Builds
Cloud-based applications, websites, and internal platforms
Domain
SaaS / Cloud-based business applications
Deliverable
dashboards & analysis
Required skills
Troubleshooting, product configuration, ticketing systems, knowledge management, AI tool usage, documentation creation, cross-functional collaboration, user empathy, analytical skills
Preferred skills
Experience with modern productivity tools, familiarity with AI tools (ChatGPT, Copilot, Gemini), ability to work rotational shifts
Technologies
Ticketing systems, CRM, knowledge management platforms, AI tools (ChatGPT, Copilot, Gemini)
Responsibilities
Troubleshoot product and application issues, configure cloud-based applications, manage and prioritize support requests, create and maintain product guides and knowledge-base articles, collaborate with cross-functional teams, support new product features and releases
Seniority
Mid-level (2–5 years experience)
