Manager, Customer Success Management - Public Sector
Core
Lead and scale the Customer Success Management function for US Public Sector clients, driving adoption, retention, and growth while building a high-performance team.
Role type
Senior IC Manager (Customer Success)
Builds
Customer engagement strategies, operational processes, and team capabilities for US Public Sector accounts
Domain
Cybersecurity / DevOps / Public Sector
Required skills
People management, strategic planning, customer retention strategies, account expansion, executive relationship building, project management, data analysis for forecasting
Preferred skills
Cybersecurity or DevOps background, US Public Sector experience, advanced degree
Technologies
None stated
Responsibilities
Build, lead, and mentor a team of CSMs; Develop and execute customer success strategy; Drive adoption and retention metrics; Manage escalated accounts and resolve issues; Collaborate with GTM, Product, and Engineering for growth; Implement operational improvements
Seniority
Manager, hands-on leadership
