Customer Success Manager, Enterprise - Central
Core
Post-sales primary point of contact for Enterprise customers, responsible for onboarding, implementation, adoption, and driving time-to-value.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption and successful onboarding of Chainguard's secure open-source builds
Domain
Cybersecurity, Supply Chain Security, DevSecOps, Containers
Required skills
Customer advocacy, issue management, account management, technical onboarding, stakeholder management, product expertise, training & education, churn risk mitigation
Preferred skills
Early-stage startup experience, hands-on technical experience in cloud computing (AWS, GCP, Azure), containers, Linux, vulnerability management, software development lifecycle
Technologies
Chainguard, AWS, GCP, Azure, Linux, containers
Responsibilities
Lead technical onboarding for new customers; Act as the voice of the customer to internal teams; Collaborate with support teams to resolve issues; Develop hands-on technical knowledge of the product; Educate customers on features and security principles; Manage relationships with stakeholders from technicians to CISOs to drive renewals and expansion
Seniority
Senior, hands-on IC
