Strategic Client Success Manager
Core
Manage end-to-end client success for assigned accounts, overseeing operations, contract renewals, and strategic initiatives to meet revenue targets.
Role type
Senior Strategic Client Success Manager
Builds
Long-term client relationships and operational efficiency for assigned contracts
Domain
Professional Services / Client Operations
Deliverable
client delivery
Required skills
Program management, contract lifecycle management, financial reporting, stakeholder management, strategic planning, incident management
Preferred skills
Experience in executive administration, knowledge of legal/regulatory compliance, travel readiness
Technologies
Microsoft Office (Excel, Word, PowerBI), IT/SNOW incident management systems
Responsibilities
Serve as primary point of contact for clients during operations and maintenance phases; oversee invoicing and contract renewals; analyze customer feedback to drive experience improvements; facilitate cross-functional collaboration between sales, product, and operations; prepare executive reports and presentations; manage change requests and assist in strategic planning.
Seniority
Senior, hands-on IC