Client Success Manager
Core
Serve as the primary point of contact and trusted advisor to build long-term client partnerships, manage account growth, and ensure successful client outcomes through strategic support and operational oversight.
Role type
Senior Client Success Manager (Account Management)
Builds
Client relationships, account growth, and operational success for public sector and regulated industry clients
Domain
Public sector / Government / Regulated industries
Deliverable
client delivery
Required skills
Strategic partnership building, account management, cross-functional collaboration, project execution, data analysis, contract compliance, stakeholder communication, change management, problem-solving, organizational skills
Preferred skills
Government/municipal client experience, regulated industry knowledge, CRM proficiency, Microsoft Office Suite expertise
Responsibilities
Lead recurring client meetings and manage follow-up actions; oversee client onboarding, implementations, and project execution; monitor client performance and analyze operational/financial data; support account health through reporting and revenue recovery; educate clients on product capabilities and best practices; manage escalated client concerns and drive issue resolution.
Seniority
Mid-Senior level (3-5 years experience)
