Strategic Customer Success Manager, Federal
Core
Senior customer success partner owning the full lifecycle of complex US federal agency relationships, driving adoption, strategic alignment, and value realization.
Role type
Senior Strategic Customer Success Manager (Federal Accounts)
Builds
Tailored workflows, programs, and training for large government organizations to meet hiring and compliance goals.
Domain
US Federal Government / HR Tech / Workforce Development
Deliverable
client delivery
Required skills
Managing large enterprise/federal accounts ($3M+ ARR), navigating complex federal procurement cycles, presenting to senior agency leadership, translating product data into business value narratives, cross-functional partnership, strategic planning, training design
Preferred skills
Direct federal agency experience in talent/HR tech, familiarity with government contracting structures, building internal playbooks, creative problem-solving in ambiguous environments
Technologies
Handshake platform
Responsibilities
Own onboarding, implementation, and ongoing adoption for large government organizations; Build and maintain deep relationships across agency hierarchies and senior officials; Lead Executive Business Reviews and strategic planning sessions; Identify and pursue expansion opportunities within accounts; Design and lead training for distributed government teams; Collaborate with Sales, Product, and Engineering to advocate for customer needs; Synthesize customer feedback into actionable product insights
Seniority
Senior, hands-on IC