Sr. Customer Success Manager - Government
Core
Strategic partner for government regulatory boards and state agencies, ensuring technology alignment with public safety mandates and professional integrity.
Role type
Senior Customer Success Manager (Government)
Builds
Compliance solutions for healthcare regulators and state departments of health
Domain
Healthcare compliance + Public sector government
Deliverable
client delivery
Required skills
SaaS government expertise, managing government/regulatory/public health accounts, understanding RFP cycles, healthcare compliance knowledge, communicating with non-technical government leaders, strategic relationship management, complex issue triage, health & usage monitoring
Preferred skills
Experience with Gainsight, HubSpot, Omni, navigating multi-layered organizations with limited oversight
Technologies
Gainsight, HubSpot, Omni
Responsibilities
Serve as primary owner for government regulatory portfolios, develop mission-aligned strategies, lead customized regulatory training programs, monitor engagement metrics and translate data into insights, act as lead problem-solver for complex account hurdles, conduct high-level strategic business reviews
Seniority
Senior, strategic IC
