Senior Customer Success Manager
Core
Senior Customer Success Manager driving adoption, retention, and value realization for critical OT/IoT cybersecurity accounts.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
Customer success plans, adoption strategies, and value realization for enterprise/government OT/IoT clients
Domain
Cybersecurity, Operational Technology (OT), Internet of Things (IoT)
Required skills
Account management, customer lifecycle management, technical product demos, executive presentations, process optimization, CxO engagement, troubleshooting, data analysis
Preferred skills
TAM or SE role experience, OT environment experience, product design feedback integration
Technologies
Cybersecurity platforms, OT/IoT infrastructure
Responsibilities
Develop and manage customer portfolio, drive revenue growth via value measures, minimize churn through success plans, resolve customer requests, improve customer experience via data analysis, maintain customer information accuracy, act as brand ambassador, work across departments, aid in product design via feedback, create training materials, evaluate communication infrastructure
Seniority
Senior, hands-on IC