Senior Customer Success Manager
Core
Own high-value enterprise accounts, driving onboarding, adoption, retention, and revenue growth through strategic advisory and cross-functional collaboration.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Long-term strategic client relationships and revenue growth for eCommerce shipping platform
Domain
SaaS / eCommerce / Logistics
Required skills
Strategic account management, churn risk mitigation, upsell/cross-sell execution, account health monitoring, cross-functional collaboration, data storytelling
Preferred skills
Experience with enterprise clients, business acumen, managing multiple accounts simultaneously
Technologies
N/A
Responsibilities
Manage onboarding, adoption, renewals, and growth for a portfolio of high-value accounts; Act as a trusted advisor to align client strategic objectives with Easyship solutions; Proactively track progress, deliver success reviews, and mitigate churn risks; Collaborate with Support, Operations, and Product teams to solve customer challenges; Identify and pursue expansion opportunities leading commercial discussions for upsells; Monitor account health metrics (Health Score, NPS, NRR, CSAT); Drive process improvements to enhance team productivity and customer journey; Serve as a customer advocate to amplify brand through reviews, case studies, and referrals.
