Customer Success Manager
Core
Strategic advisor helping manufacturers achieve measurable business outcomes through the adoption of predictive maintenance solutions.
Role type
Senior Customer Success Manager (Strategic Account Management)
Builds
Predictive maintenance software platform for manufacturing uptime
Domain
Industrial manufacturing / Predictive maintenance / Reliability engineering
Deliverable
production ML models | product features
Required skills
Strategic account management, customer success planning, executive stakeholder management, business acumen, data-driven risk mitigation, Salesforce proficiency, commercial expansion strategy
Preferred skills
Manufacturing/industrial operations experience, reliability/maintenance domain knowledge, complex problem solving
Technologies
Salesforce, Customer Success platforms
Responsibilities
Own a portfolio of manufacturing customers from implementation to long-term success; Develop and execute customer Success Plans defining business goals and milestones; Monitor customer health using adoption metrics and business outcomes; Lead Business Reviews to demonstrate value and align on objectives; Partner with Sales, Product, and Support to drive adoption and remove obstacles; Identify and advance expansion opportunities with direct accountability for commercial outcomes; Manage customer issues with urgency and professionalism.
Seniority
Senior, hands-on IC with strategic advisory focus