Manager, HRBP- NORAM
Core
Strategic HR Business Partner for Customer Success & Onboarding business unit, driving organizational effectiveness, leadership capability, and culture across North America and Canada.
Role type
Manager, HR Business Partner (Strategic IC)
Builds
Inclusive, high-performing teams and scalable HR processes for a global hospitality software platform
Domain
SaaS / Hospitality Technology / Human Resources
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Organizational design, workforce planning, leadership coaching, talent program development, conflict resolution, performance management, regional employment compliance, HR data analysis, Workday proficiency
Preferred skills
PHR or SHRM-CP certification, experience in Customer Success/Onboarding organizations, advanced Excel data manipulation
Technologies
Workday, Microsoft Office Suite (Excel, Word, PowerPoint)
Responsibilities
Partner with senior leaders to align People strategies with business needs; lead organizational design and change initiatives; manage complex employee relations and corrective actions; ensure regional employment compliance and support legal investigations; maintain accurate employee data and support compensation cycles; collaborate with global HRBPs to standardize practices.
Seniority
Manager, hands-on strategic partner